How we can help?
Our experts are at your service. We serve our customers in contract and billing issues. We also give advice on energy use.
Contact use by phone or email. Our customer service is located at Simolantie 18 and is open from 8.00 to 16.00 on weekdays.
Our telephone number is +358 20 690 505 (local network rate/mobile rate)
Select 1: Customer service
Select 2: Payment advising (8.00-20.00 on weekdays and 10.00-15.00 on Saturdays)
Selection 3: Connections, renovations, consumption advising, and measurement
Book a service time for a visit or a call (service site in Finnish)
Väre Oy manages Lappeenrannan Energia’s electricity sales: please email asiakaspalvelu [at] vare.fi or call 03 777 3131.
Lappeenrannan Energia: asiakaspalvelu [at] lreoy.fi
Lappeenrannan Energiaverkot: tekninen.aspa [at] lreoy.fi
Report a problem 24/7
The fault reporting service of Lappeenrannan Energiaverkot can be contacted round the clock, every day of the year:
Electricity: + 358 20 690 401 (local network rate/mobile rate)
Water: +358 20 690 467 (local network rate/mobile rate)
District heat and natural gas: + 358 20 690 468 (local network rate/mobile rate)
View problems observed in the electricity and heat distribution networks on our real-time fault map.
Do you need access to cable location data and maps of our networks?
If you do, please contact Lappeenrannan Energiaverkot.
Call or email us:
Visiting address: Simolantie 18, open 8.00-15.00 on weekdays
Telephone: +358 (0)20 177 6177
Email: kartat [at] lreoy.onmicrosoft.com
Order service online: johtotietopankki.fi